*Available only in Connecticut, Florida, Georgia, New Jersey and New York. We deliver our KEAM mattress orders using our Premium Home Delivery Service. We bring it to your home, set it up for you, explain how to use your RelaxTek® System mattress when available, and remove the packaging materials. KEAM mattresses are typically delivered to Florida, USA within 2-7 business days (excluding major holidays) after your order is placed. Rest assured that we will work to deliver your order as quickly as possible. On the Delivery Day when we deliver your new mattress, an adult (over 18 years old) must be at home to accept delivery and sign for acceptance. We are sorry, but if there is no adult there, we cannot drop off your new product.
If there are unusual circumstances (such as multiple flights of stairs), please note these when placing your order and again when we call to arrange delivery. This will allow us to ensure we have the correct equipment and staff to deliver your bed. To ensure the smooth and timely arrival of your items, complete the following steps prior to delivery: - Clear all paths, including sidewalks and hallways - Remove decorative items that may obstruct or hinder delivery - Secure children and pets in an area safe and silent.
You can log into your account at any time to check the status of your order. Alternatively, you can contact our friendly and responsive customer service team with any questions at +1 (754) 286-8924
After you receive your new KEAM mattress, be sure to:- Carefully inspect all of your new items- Contact us at +1 (754) 286-8924 with any issues- Register your mattress online to keep a record of your purchase and warranty services
